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Hello, and happy Tuesday! Biggest thing that gets me is that we’re already halfway through 2025! Today, we will touch on some things that your machine may tell you when something does go wrong. These are often conveyed through error codes that display on your copier’s operations panel.

With that, let’s dive on in to some of the most common ones and what they mean:

PRINTING/COPYING:

4201(2/3/4/5): This indicates that the paper has jammed at the fuser (Final step in the printing process). The last digit in the error code indicates what paper tray the stuck sheet originated from. Some things to look at here are:

* Paper settings: Ensure that the size and type matches what is in the tray. The default settings of “Auto (Inch)” and “Plain” are sufficient to let the machine determine what size is in the tray. Having the type set wrong can cause a jam as well.

* Paper Tray Guides: Not only do the guides help the machine determine what size paper is in the tray, but it also helps the machine feed it straight. Loose guides can not only cause horribly skewed prints, but can also cause jams, not just at the exit, but anywhere in the machine.

* Bad paper: Check all loaded paper in the affected tray for signs of problems, such as folds, tears, or waviness that is indicative of moisture ingress. Fan the paper out to ensure none of it is stuck together.

* Print Driver: Just as wrong settings on the copier itself can cause headaches, so can wrong print driver settings on your PC. Not having the correct print driver installed can also cause problems. Be sure you are using the manufacturer supplied drivers.

0501(2/3/4/5): This indicates that paper is not being fed from the tray. Again, the fourth digit in this code points to which tray is having the problem. Here’s what to check for:

* Bad paper: Check all loaded paper in the affected tray for signs of problems, such as folds, tears, or waviness that is indicative of moisture ingress. Fan the paper out to ensure none of it is stuck together.

* Paper settings: Ensure that the size and type matches what is in the tray. The default settings of “Auto (Inch)” and “Plain” are sufficient to let the machine determine what size is in the tray. Having the type set wrong can cause a jam as well.

* Paper Tray Guides: Not only do the guides help the machine determine what size paper is in the tray, but it also helps the machine feed it straight. Loose guides can not only cause horribly skewed prints, but can also cause jams, not just at the exit, but anywhere in the machine.

* Tray overloaded: Ensure that you are not exceeding the capacity limit of the tray itself. There is a marker at the back of the tray that tells you how much paper you can put in at one time.

4101(2/3/4/5): This is another feed jam. Again, the last digit in the code is the tray it fed from. Two things to look for here is:

* Bad paper: Check all loaded paper in the affected tray for signs of problems, such as folds, tears, or waviness that is indicative of moisture ingress. Fan the paper out to ensure none of it is stuck together.

* Paper settings: Ensure that the size and type matches what is in the tray. The default settings of “Auto (Inch)” and “Plain” are sufficient to let the machine determine what size is in the tray. Having the type set wrong can cause a jam as well.

Any F code (Namely F248): This error code is 100% caused by using the wrong print drivers. Be sure you are only using the manufacturer specified print drivers.

SCANNING:

9000: This one will come up if you are using the feeder to scan documents. 9000 indicates that the document is not feeding into the unit. 9 times out of 10, this is caused by foreign debris in the feed path, such as a paper chunk or a wayward staple. A simple fix to this is to take a file folder, open the top of the feeder, and slowly push the folder through the paper path. This will help to dislodge the debris. Try your document again after.

Another cause of a 9000 error is a forgotten staple in your document. Be sure to inspect and remove all staples, tape and paper clips prior to scanning.

9600: This one is at the opposite end of the feeder, where your originals you scanned come back out. Again, this can also be caused by debris in the path. Use the folder trick mentioned above to clear out the paper path. 9 times out of 10 this can fix the problem. Another thing to check is the feeder guides. Ensure that these are tight against the paper.

9410: Another feeder jam when scanning. In this case, check that your original documents are not folded or damaged. The feeder does have decent tolerance for some folds and tears, but not so much for large rips. Avoid using the feeder on severely damaged documents as pieces of it can detach in transit through the feeder, causing a jam. Use the flat glass for these.

1101/2101: Connection error. This error indicates that the copier is unable to connect to the email server or the PC that you are trying to scan to. Ensure that the target PC is on, and that your network and/or internet connection is operational.

1102/2102: Bad username/password. This happens if the password to the email account the copier is using has been changed, or the user account on the target PC has been changed. You will need to update this on the copier itself.

Any C code: These are machine fault codes. Give us a call at 239-939-5383. Be sure to have your device’s equipment ID and the error code number ready. Our helpdesk technicians can help you get it going quickly and easily, or dispatch a field service technician to rectify the issue on site.

C1000(10/20/30/40): This is a lift motor fault in the paper tray. In this error, the THIRD digit denotes what tray this happened in. (0 is the side bypass tray). More often than not, this is caused by the paper tray being overfilled. Be sure you are not going past the max fill line indicated in the tray. You will need to call CopyLady to clear this code as once it occurs, you will be unable to use that tray until the fault code is cleared. This can also be caused by paper getting stuck behind the tray. Pull out the tray and check behind it. Remove any wayward paper you find.

C6600: This is a fuser error code. While this usually means the fuser needs replacing, that is not always the case. If this code came up AFTER a paper jam event, chances are there is paper jammed behind the fuser. Depending on the model of machine, a help desk technician may walk you through removing this part to check for and clear any stuck paper.

WATCH OUT: The fuser gets quite HOT when in operation. Be sure you power the machine off before pulling this part. Do NOT remove this component under any means unless directed to by our help desk. They will walk you through the steps.

OTHERS:

Waste Toner Box Almost Full: This will appear not as an error code, but as a warning at the bottom of the screen. This indicates that the waste toner unit is close to being full. On the A3 console model copiers, You change this out at the same time as the black (K) toner, as the empty black toner becomes the waste toner. On desktop models, you will have a replacement bottle included with the toner itself. On others, We will ship you a replacement as part of your service.

Waste Toner Box Not Installed: The machine is unable to detect the presence of the waste toner bottle. Ensure that the bottle is fully inserted, and that the access cover for it is fully closed.

Any COVER OPEN message: This indicates that a cover is open or not fully closed. Check and close the affected cover.

NOTE: Sometimes the side cover being slightly open can register another cover being open, especially if they are opened simultaneously. Check the side cover by opening and closing it.

CLEARING A JAM: When it happens, clearing a paper jam on your CopyLady machine is easy as 1-2-3! The operation panel on your machine will guide you to where any paper is stuck. Simply open those covers, remove the paper, and close the cover. It’s that simple!

Should you need our service to help out, give us a call at 239-939-5383!