Hello there, and happy 1st Tuesday of November! Today, we’ll talk about one of the biggest parts of having a copier in your office: Actually getting the copier.
Today, you decided to take the time and opportunity to order a new copier from CopyLady. That was the big step. One of many, but placing the order is the biggest step. In this post, we will talk about the delivery procedure, start to finish.
SIGNING THE AGREEMENTS: When you place an order with CopyLady, you will be sent a leasing and service agreement for the equipment. You will need to review, sign and return this document to CopyLady. If you have any questions about your agreement, you can contact your sales representative.
SCHEDULING THE DELIVERY: Once you have turned in your signed agreement, You will be contacted by a delivery team representative. This person will conduct what is known as a “Pre-Install”. This involves asking rudimentary questions, such as:
* Delivery Address, including any suite or unit numbers.
* Building Floor delivery location is on
* If the location is NOT on the immediate first floor of the building, we will need to know about the stairs leading to the location, and if there is an elevator.
* If there is an ACCESSIBLE electrical outlet and network port where the copier is going. (For safety reasons, We cannot move large pieces of furniture to access an electrical outlet or port.)
* If you work with an IT company or person, and if we will need them on day of delivery.
* Location of network closet
* Number of computers that will print, as well as what they run (Windows, MAC, etc), and whether or not they are desktops or laptops.
* Scanning requirements (Folder, Email)
* Is there a need for any sort of usage tracking or restrictions?
* Who is your primary email service (This helps with Scan to Email)
* A List of email addresses you want to add to the copier’s address book
Along with these questions, we will also ask about anything we need to know about the site, such as access, parking, or any steps to get up into the building from the street or lot.
After this, we work on a date and time that fits your schedule. It’s that easy! If we will be working with an IT person or company, we will contact them on your behalf to inform them of the delivery, and request any additional info, such as network and email info.
DELIVERY DAY: The big day has come! It’s time to take delivery of your CopyLady equipment! Before you take delivery, however, there are some things you will definitely want to do:
* Remove any floor rugs from entrances. Don’t worry, you can put them back after!
* If you have animals on site, be sure to secure them.
* Be sure the path to where the copier will be located is free of obstructions.
* Ensure that the network port and electrical outlets are easily accessible.
* Ensure that all PCs that need to be set up for printing and scanning are on site and easily accessible. Ensure you have the computer’s passwords if needed.
* Ensure that all users will be available.
* If IT is needed for the install, ensure that they are available.
On Delivery Day, our technicians will arrive with your shiny new copier, wheel it right up to where you want us to put it, then plug it right on in! You see, when we do the PRE-INSTALL, we get as much information as we can to make your new copier as Plug & Play as possible!
Our technicians will then go around to each computer in the office, setting them up for printing and scanning. We will then test to ensure that everyone can print and scan efficiently!
After the delivery is done, our technicians will then provide on-site training for the new equipment, covering every detail of the machine’s operation. Don’t be afraid to ask questions! When the training is complete, you will then be asked to sign off on the delivery. This will involve signing a few pages. Everyone who took part in the training will be asked to sign a training sheet. This is for our records.
Now that the delivery is complete, there’s only one thing left: Start using your shiny new copier!